A student license number purchased directly from Innovative Learning Solutions, Inc., may be returned for full credit if it has not been used. If you purchased a student license number from a vendor other than Innovative Learning Solutions, Inc., please contact the vendor of origin.
Please contact our ordering department online or by calling ++1-865-522-3167 and indicate your desire to return an unused student license number.
Upon receiving your request to return an unused student license number, we will first determine if the request is valid and then issue the credit to the credit card used in the purchase. The credit amount will be the same as the amount originally paid at the time of purchase.
A license number is determined to be unused if our database indicates no one has registered to play with that license number or the licensed person has not progressed beyond the second quarter of play. Once the software has been used in quarter 3, it will no longer be possible to grant a refund on the license. All return requests for refunds must be made within 30 days of purchase date.
IIf a student license number is returned, it will be deactivated. In other words, it will no longer be valid for participation in any simulation game.
Last update 2006/02/09